Free diagnosis first — the specific edit or flag that took your profile down, not a generic checklist. If it isn't recoverable, we'll tell you that, and it costs you nothing to find out.
Four situations, four completely different repair paths. Most people are told they have "a suspension" and handed the same generic advice regardless. Pick yours and get the actual read.
No calls required. Everything runs over email, and you get an update every few days whether or not there's news to report.
You answer ten short questions. We check your address against Street View, your legal name against the state registry, and your profile name against your actual signage. You get a written read within one business day: what triggered it, why, and an honest probability. Free, always.
If something on the profile is genuinely out of line, it gets fixed before anything is submitted. Appealing without correcting the trigger is the single most common reason these fail, and it burns an attempt you don't get back.
License, utility bill in the business name at that address, lease, state filing, exterior photos framed so the signage and the street are in the same shot. Boring and official beats persuasive every time — the documentation makes the argument, the writing just orders it.
A single appeal, targeted at the specific cause. Multiple simultaneous submissions get deduplicated and work against you. Then we run the follow-up cadence until it resolves — you don't chase anything.
We'd rather lose the job than take money for something that was never going to work. If your situation is on this list, we'll say so in the free diagnosis and charge you nothing.
Virtual offices, mailboxes, coworking desks or a PO Box in a category that requires a staffed storefront. No appeal wording gets around it.
Keyword-stuffed profile names that don't match your signage or your license — unless you're willing to change the name to the real one.
Deliberately created duplicates of a profile you already control.
Accounts with several profiles already suspended. At that point the problem is the account, not the listing, and it needs a different fix.
Fabricated documentation. We won't produce or submit invented licenses, invoices or photos — it permanently burns the profile and the account behind it.
Guaranteed timelines. Nobody controls how long a review takes. Anyone quoting you "back in 7 days" is guessing.
If we turn your case down, you still get the full written diagnosis and the honest alternative — usually restructuring as a service-area business, which is legitimate and works, but is a rebuild rather than a reinstatement.
You've possibly already paid someone who submitted a generic appeal and disappeared. Asking you to trust a second stranger up front is unreasonable, so we don't. If the profile doesn't come back, you owe nothing — and you can verify the result yourself on Google in two seconds.
Roughly a third of suspended profiles aren't recoverable in their current setup. Charging for the assessment would mean getting paid to deliver that news, which is exactly the incentive that produces the agencies you're trying to avoid.
Work out what that profile brings in during a normal week. For most local businesses the number passes $1,500 well before an appeal cycle finishes — which is the comparison that matters, not the fee on its own.
Anywhere from a few days to several weeks, and occasionally longer. We won't quote you a date because the review queue isn't something any provider controls. What we will commit to is a written update every few days so you're never wondering where it stands.
Yes, somewhat — each failed attempt makes the next one marginally harder, and multiple open submissions get deduplicated. The first thing we do is stop any further submissions and let the open one close out. Prior rejections don't disqualify a case; they just change the sequencing.
Often, yes — and the free diagnosis contains everything you'd need to try. Two things to know before you do: submit one appeal and wait rather than several, and correct the underlying trigger before submitting, because appealing without fixing it wastes the attempt. If two attempts don't land, come back.
One person, not a call center. I work on the technical side of local search, which mostly means years of watching which signals make Google's systems flag a listing — a different skill from writing appeals, and the reason I can usually name your specific trigger instead of handing you a checklist. You'll deal with me directly, every step.
Europe. Reinstatement is a documentation process, not an in-person one — the appeal is a form and an evidence file, handled identically from anywhere. What determines the outcome is understanding what triggers suspensions in the first place. Everything runs over email, in English, with no calls unless you want one.
When your profile is back, you get a written list of what's still risky on it and what to leave corrected — included, not an upsell. Ongoing monitoring and profile management is available separately if you want it, but that's a conversation for after you have your profile back.
Ten questions to start. If we proceed: your business license, a utility bill in the business name at the listed address, the lease or deed, your state registration filing, and exterior photos. All real documents you already have — we don't produce documentation, ever.
Takes about two minutes. You'll get a written diagnosis within one business day — including a straight answer if it isn't recoverable.
The diagnosis is yours whether or not you hire anyone. Take it to another provider if you like — it'll tell them what they need to know too.
What you changed on the profile before it went down. Even something that seems irrelevant — hours, a photo, a category. That field does more diagnostic work than all the others combined.
If a case is clearly unrecoverable we usually say so the same day, because there's no reason to leave you waiting for bad news.